Fusion – old and new

This week my father published a book. An old fashioned one, with paper pages, a nice cover and a great introduction.

It’s in Dutch, and shares some observations about today’s Dutch society. My dad was/is a sociologist and has written more books in his lifetime – real studies, big issues, true problems. 

Not to be compared to the things I sometimes scribble – everybody has their own talent.

But here’s the thing – my dad was born in 1928. And even though he is well in his eighties, he still has a sharp mind and the wish to share his thoughts on paper – and with his family, children, grandchildren and friends. He has interesting views to share with us. From a different perspective, with a unique life experience, and with a different idea about the things we don’t think twice about anymore – such as tweeting, blogging, giving our data to apps  and stuff. 

In the conversations we have, we are teaching and learning at the same time.

That triggered something for me. Even though in the meetings industry we are talking a lot about the different generations we need to cater for – are we incorporating the ones that have left the active workforce? Or can we forget about them?

What are we doing to keep older generations involved in our meetings? Obviously, people who are getting older might not want to join in face to face meetings across the world anymore. But hey, even my dad learned to use a computer when he was well in his retirement…  so I feel that connections are not the issue here. Then what can we do to keep all involved? 

Some ideas…

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Communicate all options we offer to all stakeholders – emphasizing the options to keep in touch online.

Invite our older members and visitors to stay in touch. Involvement in the community via skype or hangouts, and by starting discussions on our facebook or linkedin profiles that ask for the “old”views. For many of our younger members these views can trigger even bigger innovations.

Match young and old (former) attendees  online – the conversation of a mix of generations will be of value to all and mentorship can work both ways. We all have  different skills and the fusion of these keeps the conversation going.

Think about new services, such as one day or one session passes for the face to face or online event. Or a subscription to an edited summary of the event – online and in print. Or think about special memberships.

Think about new ways for peer to peer sessions, inviting older members to give short lectures from the comfort of their homes – and why not a keynote? Or introduce interview lectures where the questions are crowdsourced online beforehand in the community.

Celebrate the history of your event!  And let it live even longer – with a fusion of all stakeholders. Young, old, and older. 

Fusion. The best recipe for innovation.

Evolutionairy Road

These days it seems almost impossible to take things slow. We are following trends and new ideas like greyhounds, hoping to be the first to catch on to the latest app, the breaking news, the next big thing. Always on the go.

I must be getting old, but I have the feeling we do not allow ourselves the time to focus anymore. To slow down. To see clearly where we are going, and still look at the scenery along the way. Allowing for distractions, even. Because these might just add new thoughts and meaning to whatever goal we have in mind. Allowing a little bit of trial and error.

Hah! That reminds me of our road trip to Italy this summer. Our car broke down three (!) times on our way from Amsterdam to Ancona, but we had the best view of the Adriatic see. And some quality time to reflect :-)

Well , I am planning to stop and use my breaks a little more from now on.  Smell the flowers, see the sky, so to speak. How?

Using event  research in a more relaxed manner. Sure I know my goals and the objectives, and I will still deliver on time. But hey, if I spend a few extra  hours to look at reports more closely, add new angles or combinations, I might stumble upon an idea that is worth investigating. Small and slow. The dirt road just might  be the connection we were looking for.

Using social media in a better way. Planning time during the weekend to really read those blogs. Think about their content, see who can benefit from them, and pass them on. Not just retweet, but making it personal. Adding thoughts, asking feedback. More with less.  

Using event technology more based on personal need. To use as a reference after the event, for instance. Allowing myself to follow sessions as I see fit, ignoring networking tools once in a while and just enjoying the conversation. Or the white space. 

Don’t get me wrong, I love event tech, but not when it dictates the way I should connect. And, especially, the pace I should do it in. Even at events, it is worth to take it slow now and then. One great conversation might teach me more than a quick scan of the entire room...

So there you have it. Relax! And allow yourself a few mistakes. With the speed that we are going now, there is plenty of time to  adjust. Happy travels!

Let's keep in touch!

(workblog) 

The other week I was going through some old files, just looking if there were any data or details that I needed to get into the main database. And it struck me, that these pieces of paper really showed the big changes we have had in communication and connecting. In a way, a history just like the rings on a tree.  Busy years with a lot of letters and brochures , and slow years with almost no communication at all.

The best files are the oldest ones. You can see a change in pace, vocabulary and technology instantly.

We used to send letters in a very formal tone of voice and keep the carbon copies of them. So the file of association X starts in the ‘70’s, with these formal  letters and replies. If there were urgent issues, a telex was sent.  In the 80’s things were getting less formal, but we still kept in touch via letters. The occasional fax message appears in the files. Funny thing,  we had to put in a request  to send a fax and needed to get approvals  signed by  a manager before we were entitled to send it….imagine.  Then in the 90’s, communication via internet kicks in. The latest entries in file X are printouts of important e-mails, a signed contract (yey!)  and a message to check the database. Hah. I feel like an archaeologist.

Interesting to see how we connected with our customers and stakeholders over the decades.. . next to face to face, obviously. 

Did we do a good job? Probably…but it’s a new world now. We are connected all the time. We talk via mail and social media, via whatsapp and other tools, wherever we are - mobile and  free. We are updated  on a real-time basis, and are used to getting  answers to our questions even before we send them..

In 2013, “let’s stay in touch” means keeping the conversation going all the time. It means being in touch with machines, objects and  services, as well as talking to friends, delegates, companies and clients.  Whoa. Talk about connecting…

What does this mean for the events industry? How do we merge all these connections into our face to face meetings? We are talking with delegates, exhibitors and other stakeholders on a day to day basis. How do we do that?  Are we truly connected all the time?

I often see events with “see you next year” banners at the exit . Pretty old skool, don’t you think? I hope to see  “see you tomorrow” pretty soon…

(inspiration for this blogpost came from our  new Connected Society report.  Made me feel both nostalgic AND anxious for the future J . If you like, have a look and let me know what you think: http://www.rai.nl/en/amsterdam-rai/News-Press/nieuws/Pages/Connected-Society.aspx

A day in the life……

Making a case for role-rotation. An all-day role rotation. On every platform.

For better hybrid events.

We all heard about job rotation. In a company, people from cleaning and sales, procurement and security, catering and traffic – you name it - change responsibilities for a day and get a better understanding of the challenges, perks, needs and gains of  a certain role within an organization.

How would this translate to events? Given the fact that we have organizers AND delegates in the same “company”? And, to make it even more challenging: given the fact that we have participants online?

I know that organizers participate in events as delegates and that delegates can be caterers in their day-to-day job – but that is not what I mean. I mean a deliberate change of roles for a day. For a specific new stakeholder group: the hybrid event organizers. 

Do we really know how a virtual delegate spends its “event day”? 

The thing is: we don’t see them at the event. So how can we “get” their involvement? I think that there is still a gap we need to close.

How can we close it? By stepping in the shoes of our virtual attendees. Totally. Change places. Learn about their knowledge of programs and tech. Their workload and anticipation. Their knowledge and expectations about virtual events…and invite them to step into our shoes.

So if you would participate virtually instead of organize.. realistically? Take it from someone who’s been there:

- you are working partly during the event and missing some sessions

- you often do not know beforehand which platform you will be required to have

- you will miss the first moments because of tech hick-ups – yours.

- you will not know beforehand which gaming aspect is used and what you need to do for it. ( Let alone how much time you are required to spend on it)

- you will not know beforehand who else is participating and how to get to know them

Would that change your perspective?  Working away and stopping to dowload programs, finding a way to follow a schedule that requires an all day involvement in between meetings and lunch?  Would it make you design "light" hybrids?  

I'd love to hear....

Show and tell –a junior conference?

guess what David´s talk was about...

To start with: in The Netherlands there is no such thing as “show and tell” that American schools have; we are not taught to speak in public. So when we do, it is a big occasion. It is a once- in –a-year kind of thing.

The past few weeks all children in my son’s class (he is 11) we assigned a “spreekbeurt”, a Dutch word that literally means a “turn to speak”.

The rules for this class assignment were simple: talk in front of the class for 15 minutes, chose a subject that is a bit more complicated that “my cat”, have five research questions that include some history of the subject,  make a visual presentation in Powerpoint, and use your own words,  preferably refraining from written notecards (as we Dutch would call, spiekbriefjes).

I could not shake the idea that for them it was comparable to speaking at a conference.  Being a bit anxious,  checking your facts over and over again, trying out  several versions of your Powerpoint (best stay safe, there might not be a good connection for a Prezi). And then, at last, standing in front of your peers, connecting with them.

The funny thing is, as my son returned from school with his remarks about the presentations, he sounded like the content of some of the conference blogs I read:

Do not read your Powerpoint sentence by sentence: it kills your story. And try to use as little text as possible.

If you are not teaching your peers anything new,  you are merely filling time. Be critical.

No matter how nervous you are, own your story and tell it form the heart: authenticity works and your passion will shine through.

Do not stand still. Move around and engage all of your audience by asking questions during your talk; do not forget the people in the back of the room.

Have humor, make a joke, wake up tour audience every five minutes or so: their attention span is not that big and they will remember that they laughed.

It’s all about experience: If you talk about ”911” and you know an ambulance driver, let him drive it to the school and show the real thing.

Engage your audience: share your story, don’t just tell it. Encourage questions and ask them.

Give a speaker immediate feedback and share it with the group : learning points are not just  for the speaker.

Nice tips, thank you class 7b! Sounds like good advice for me, too. I wish I could be more often in this classroom, I would probably  pick up some great tips for my day-to-day work routine as well. I wonder what we would learn if we could let them stage  a trade show J

Engaging all senses – virtually

Hybrid visitors, virtual participans, online attendees… is seems that more and more events are in need of connecting  their audiences in other ways than classic face to face encounters.

A new kind of events in need of a new kind of meeting perception?

Sure.  

Not in the least because an online attendee has a different experience of an event: some of the senses that “make” the event are lost. What about smell, taste, touch? Is a virtual attendee resticted to vision and hearing?  Are we missing out?

Some days ago I participated in a brainstorm about the senses for virtual attendees. A brainstorm that was mainly virtual in itself: we used Google Hangouts to connect  event professionals from different countries .The summary is on youtube and blogs, but there was one discussion in particular that  sparked my imagination.

We were talking about the loss of some senses for virtual attendees and came up with the “Virtual Handshake”. A way to make you feel welcome in the event.  Anyone used someting like that before? A toolkit with components of all senses, partly  send to you via oldfashioned mail, to give you an extra “feel”of  an event?

Message in a bottle?

Just imagine. You are attending an event online, and you have your “Virtual handshake”. The kit has a pen of the venue, napkin, USB,  maybe some Catalist Ranch style goodies or so,  all stuff that an attendee uses at the venue. 

And then the kit has an online  part as well; including an instruction how to get the screen the way you want it, how to give speakers a virtual handshake (would love to see some alternatives to the smileys ), how to engage with the other attendees (explain Hangouts!!), choice of break music, suggestions for snacks and drinks…… all sent to you well before the event starts.  

How would that change your participation? Feel more included and make you stay online longer? Give a sense of belonging? Have a better experience?  Engage all senses?

Would love to try it one out some time!

Dare to share ! (and a big THANK YOU)

When I ask my son about stuff at his school, he often doesn’t answer right away. Reluctant to tell his mother the full story, I guess. Not willing to share all discussions he has with his friends and classmates. I understand  that, and unless there is a real problem, this is OK. I do not need to know everything. Let him have his own world.

I am just like him, in a way. Often I try to find my own solution for professional challenges. I can spend hours and hours writing, planning, researching and summarizing. Knowing that I can get the job done. Often not realizing that maybe I can do a better job if I consult a few peers.

However, sharing your story can help. It  helps if you are a 10 year old struggling with a show and tell, but also if you are a meeting planner trying to find new conference formats .

Ask a few questions. Listen to a few different opinions. Share your own views. Dare to share.

Bottom line: if you dare to share your thoughts and ideas, you will benefit. It is that simple. Find listeners in colleagues, industry peers, neighbors, friends…different ears hear the same story in different ways, and will give you a diverse feedback that can help you find solutions you would otherwise not have found. Better still, share with people that you might not even know. To get a fresh view.

Why am I going on about this? Simple.

On October 3rd I will start a weekly chat on Twitter for European event professionals. Inspired by the event professionals community on Twitter, a great bunch of people that showed me that sharing ideas, views, thoughts and challenges in the events industry can be rewarding and inspiring. Can be provocative and scary. Can be hard and confronting. Can be caring and helpful. Can be fun and full of laughs. But always leave behind a few good ideas that can help you.

The chats by groups using hashtags such as #eventprofs, #engage365, #expochat, #assnchat showed me communities that are keen on educating and sharing experiences. Giving insights in events, organizers, exhibitors, venues, delegates, technology, you name it. From day to day routines to global trends. Open discussions, with people giving their opinions freely. No holding back.

Such a great learning experience… so a big THANK YOU is due.

And I hope that maybe we can follow your example.. by providing a platform for European event professionals to share their thoughts. Let’s give it a try. Dare to share! (by the way, #euventprofs will be the thing to look for…)