Off season

I don’t have that much china.

Plates, cups, bowls and serving dishes are all from different eras and households  and together they form the daily set we use. 

Fifties memorabilia, a strange small plate with cowboys on them, plain white ones from my grandmother, Chinese  ones: some are nice, some are not so nice.

Never mind, we eat our dinner with all kinds. Everything is functional.

And then there are my three Christmas plates. Special gifts for special days. Do I treat them as such? No. They are in the stack with all the others. I figured, why set them apart and use them only on special occasions? I can use them year round, every day.

So there you have it: no matter which season, I use the Christmas plates we have. I can serve summer antipasti on them, Easter bakes, autumn roasts, and, of course, seasonal cookies  in December.

Sometimes just seeing these Christmas plates makes me happy. Reminding me of winter days, Holidays, seeing old friends and sharing time, watching old movies of trying out new hikes.

OK, so here’s the thought.

Think of these Christmas plates as if they were an event. A live event, only a few days a year. Then think of them as an event community. It makes sense, doesn’t it? Having actual items that remind you of something you like. Just like the community you share thoughts and ideas in, before, during and after the event.

My plates present themselves at random (depending on the dishwasher and whoever empties it), but they never fail to remind me of those few days in December. In February I don’t care so much about them, in the summer they are interesting and funny, and when October and November come, I get anxious for the next month: longing to see them in full swing, in season. Never fails.

In short:

Keep your event relevant year round

Accept the fact that nobody keeps you on top of mind all the time

Surprise your delegates when they least expect it

Be there when you are In Season – big time!

Make sure that you have a basis that is functional

….and share at least one item that we really can use year round. It works!

Welcome! Tech or no-tech?

I know, corny title. But I’m a bit rusty, long time since I added a post.

As we are looking back at the past half year and getting ready  for exciting things this fall and winter, my usual summer job is preparing the annual trend view for my company. 

What are the big trends and developments in meetings and events? Where will we stand in, say, 2017?  And, more importantly, how can we act upon the big changes? 

What do we need to do to ensure that all visitors, exhibitors and organizers will experience their best event ever in the years to come?

Needless to say, event technology plays a big role in the trends. Whether it’s about ROI, big data, wearables, beacons, apps or social media: we all seem to agree that meetings will be affected by technology more than ever before. On every level. Or do we?

This week I read two news items that seem to tell two different stories.

In Cupertino, CA , the Aloft hotel started experimenting with robot service.  An experiment in which a robot is used to deliver “razors, toothbrushes, smartphone chargers, snacks and even the morning paper” to any of the rooms in a matter of minutes. It uses wireless to operate the elevator, and can sense it when the hotel room door opens. It does not ask for tips, but for a review on social media, and apparently does a dance when it receives a mention…Wow.  Any ideas for the event industry? I could think of a few…

On the other side of the world, in Amsterdam, the Stedelijk Museum (contemporary art museum) decided to get rid of the electronic  turnstiles in the main entrance and instead have museum staff welcome visitors, check their tickets and give a personal, human welcome to the collection.  This is in line with the museum director’s vision of an open and inviting  environment. Any ideas for the event industry? I could think of a few…again.

So which would you prefer? Robot service or a personal touch?

In my opinion? I want best of both worlds. When I go to an event, I want both the personal touch AND the amazing technology. Wow me, inspire me and make me feel at home. And I think I am not alone here J. So my trend view will feature both tech and no-tech developments: it all comes down to a memorable and meaningful event-experience.

Note to tech: IF we get robots, can they be retro? Almost human :-)

See http://www.nytimes.com/2014/08/12/technology/hotel-to-begin-testing-botlr-a-robotic-bellhop.html?_r=0  for more details on the Aloft robot.

Shared experiences

Remember that session when the speaker turned a tech failure into a tech success?  Or the ICCA network event when we tasted Dutch herring? Or the great fun we had in an Amsterdam pod connected to EventCamp Twin Cities?  

Well you probably do not – unless you were there.  But you have other memories  of events and tradeshows much like mine.  And more of them , I know most #eventprofs  get out a bit more than I do :-) . But that is not my point here.. it is about the power of events.

We share the same experience of venue, program, tradeshow, booths, sessions. The event provides a common ground, a framework and a shared interest even before we say Hello.

We are all out of our comfort zone, in a different setting, out of our day-to-day routine. That makes us more eager to connect and reach out to others.  And if we  already know people from previous events, even better. Than we can add another chapter  to our joint story.

That is why events, conferences and tradeshows  are so effective and irreplaceable. You do not just remember  the content and innovations, you also include the people you meet . They become a part of the story, and often turn into long term, valuable relations.

And  we keep running into each other. Through face to face meetings  maybe, but also online. We connect and re-connect in the events LinkedIn groups, on its Facebook pages, websites or via  hashtags. Giving us another umbrella to build relationships.

In fact the phrase ” long term relationships through a shared experience” was one of the tweets I sent  during an online event, the weekly #expochat that  @tracibrowne invented .  Another  way of building relationships…and a great way to share experiences!

Probably this topic was  inspired by the festive season, peace on earth, bringing people together and all that, but nevertheless it’s true.  

So any resolutions for next year? Adding to the story, I guess. Happy 2014!

Evolutionairy Road

These days it seems almost impossible to take things slow. We are following trends and new ideas like greyhounds, hoping to be the first to catch on to the latest app, the breaking news, the next big thing. Always on the go.

I must be getting old, but I have the feeling we do not allow ourselves the time to focus anymore. To slow down. To see clearly where we are going, and still look at the scenery along the way. Allowing for distractions, even. Because these might just add new thoughts and meaning to whatever goal we have in mind. Allowing a little bit of trial and error.

Hah! That reminds me of our road trip to Italy this summer. Our car broke down three (!) times on our way from Amsterdam to Ancona, but we had the best view of the Adriatic see. And some quality time to reflect :-)

Well , I am planning to stop and use my breaks a little more from now on.  Smell the flowers, see the sky, so to speak. How?

Using event  research in a more relaxed manner. Sure I know my goals and the objectives, and I will still deliver on time. But hey, if I spend a few extra  hours to look at reports more closely, add new angles or combinations, I might stumble upon an idea that is worth investigating. Small and slow. The dirt road just might  be the connection we were looking for.

Using social media in a better way. Planning time during the weekend to really read those blogs. Think about their content, see who can benefit from them, and pass them on. Not just retweet, but making it personal. Adding thoughts, asking feedback. More with less.  

Using event technology more based on personal need. To use as a reference after the event, for instance. Allowing myself to follow sessions as I see fit, ignoring networking tools once in a while and just enjoying the conversation. Or the white space. 

Don’t get me wrong, I love event tech, but not when it dictates the way I should connect. And, especially, the pace I should do it in. Even at events, it is worth to take it slow now and then. One great conversation might teach me more than a quick scan of the entire room...

So there you have it. Relax! And allow yourself a few mistakes. With the speed that we are going now, there is plenty of time to  adjust. Happy travels!

It’s an art to keep connected

Just imagine: you are an association conference or a trade fair  with a huge amount of international attendees and followers, you have a steady input of new ideas and views, you have an important story to tell…..and then you realize that your next event is 10 years from now. Whoa, 10 years!

How on earth are you going to stay  in touch with your community  and keep the momentum going? Will people forget about you? Will you become old news? How can you ever survive?
Well….it happens. Not just in the events industry. It happened to the Rijksmuseum in Amsterdam, closing 10 years ago for major renovations, and due to open again April 13^th 2013. Less than a month away. And they had a way of keeping the conversation going that inspired me. And can inspire events as well.

1 Stay open, even though you are closed  

Confusing? Well yes and no. Even though the main building was closed, they kept a “greatest hits” collection on display in a separate part of the museum. Plus, the collection went on loan to other museums and special exhibitions, engaging people outside Amsterdam. Lesson learned: stay in touch using smaller spin-offs, and share your knowledge in other events. Be out there!

2 Tell your news – good AND bad

During the 10 years, the Museum kept an open conversation about delays, problems with builders and cyclists (well, it IS Amsterdam after all), as well as achieved targets and great designs. The mix of messages kept an open conversation going – we all had our own opinion and were able to share it. Lesson learned: keep the conversation going! Really…

3 Show your work in progress

During the building, they kept us informed. Not only by telling news, but also showing the building in progress face to face – they had “hard hat tours” and unveiled new acquisitions. Lesson learned: people like to share in progress. Invite your stakeholders to comment on new ideas, use surveys or your social media – ask questions and let delegates share their views.

4 Share your knowledge - everywhere

With the collection in other exhibitions and in huge depots, it was up to the museum to keep those great works of art “on view”- and they used the website to do it . They opened RijksStudio https://www.rijksmuseum.nl/en/rijksstudio , a part of the website where you can collect, share (on social media) and use your favorite parts of the collection. Images with a superb quality to make your own. Lesson learned: your content is valuable: share it in whitepapers, blogs, chats, events or webinars, and see which parts will spark a conversation.

5 Engage in all forms and formats

The museum used old, new, social, formal - you name it -  media to keep in touch. And now that the opening is getting close, there are numerous of different smaller special events and pre-viewings to get the buzz going. On site, on line – everywhere. For all stakeholder groups: all feel connected. Lesson learned: look at the segmentation of your stakeholders and  be relevant to all of them. Make sure to keep Boomers, Gen X and Gen Y on board and dare to change your event format accordingly, with a meeting architecture that meets all needs.

And then?…. enjoy the connection with old friends, new views, in a fresh environment where history is shown and made.

As far as I am concerned, the Rijksmuseum did a great job, and I am really looking forward to visit again. To do a little re-connecting. And safe to say – I will be inspired again.

A hybrid fairy tale

Once upon a time there were two neighboring countries called “Outside” and “Inside”. The border was marked by big gates and fancy welcome signs, but appeared to be the most quiet on earth. For no one living in Outside seemed interested to visit Inside, and Insiders were never seen on the streets….let alone near the border.

King Content was ruling Inside with a college of  writers , his subjects happy to exchange thoughts online and in blogs. On the other side Queen Experia and her court-engagers ruled the Outside, with lots of people in the squares engaging in conversations and laughter.

A happy lot on each side, but safe to say that tourism rates were slow. Really slow.

Years went by and even though the countries were aware of their neighboring state, the borders remained the loneliest place on earth.

That is…until one fall afternoon. It just so happened that the Outside was having its annual conference near the border, and only a brick wall separated  Outside from Inside. Spirits were high and people were busy visiting sessions and keynotes, listening and talking, enjoying networking sessions in the sun with lots of food and entertainment. ( Just too bad that the sessions were not recorded.)

The joy of meeting people was so great that the mere sound of the conference drew lots of on-site registrations. In fact one of the conference rooms was so full that its breakout session literally turned into a break out: the wall of the room, which was situated on the border, broke down.

With a huge turmoil the bricks collapsed and revealed a small room, where one person was happily tapping on his keyboard and looking at his screen.  He was in tweeting  with lots of Inside people because they, too, were having their annual online conference, with chats  and webinars connecting  lots of people.

And then? Magic happened! An Outsider almost fell on the Insider and before they knew what happened, they  shook hands. The touch of that handshake was so powerful that the Insider tweeted about it…instantly reaching all Inside delegates. And also reaching the Outside delegate, who looked in awe at the online discussion as it developed. He immediately searched for his smartphone  and joined in the conversation.  And they were not alone… in the moments that followed, both Inside and Outside people gathered at the border, engaging in face to face conversations and online talks with the people that stayed in their homes.

For the first time both countries truly connected, and in the days that followed both the physical border and online communities were really busy; all wanted to learn about their neighbor. They  decided to merge their conferences, and when the face to face event was joined with year-round online content, it grew to be one of the best events in the world. With the best of both worlds, really.

Oh and yes,  the King and Queen got in touch as well and hey, since this is a fairytale, who knows where that story will lead to…  

(meeting) ( architecture ) inspiration

Recently  two museums caught my eye and reinforced the vision that to really innovate and improve meetings and events we need to look outside our own profession. How are other venues engaging with their visitors, their audience? What are they telling them, how are they making their stay a pleasure?  

First there was the intriguing Musée du Quai Branly in Paris, which shows art from Africa, Asia, Oceania and the Americas.  Although an interesting collection, it was the building itself that spoke to me most. With a large green vertical garden enriching the exterior and a garden with great variety of plants and  noises leading into the entrance, it made a perfect harmony of inside/outside (not to mention that it really is a “green” building). What an experience, just walking to the entrance.

Inside we were “greeted” by a permanent installation called “The River”, words flowing down a pathway, making you want to explore its source. It brings you to the permanent collection that lies on the same pathway, with larger and smaller exhibits on each side, eventually bringing you back to “The River” on your way out.  

Lessons: connecting inside/outside, flow, engagement, a double “wow” in the entrance (and exit), visible sustainability. This museum would make a great model for a meeting layout. Just think about it. I know I am!

The second was the great building of MAS in Antwerp, Museum aan de Stroom (which means it is situated at the river). It has 10 floors, the top one being an observation deck that is open to everyone: you don’t have to buy a ticket to get a great view. Every floor tells a story about the city and its inhabitants and shows a new view of the city itself through huge windows, as you go up floor after floor.

The exhibitions on each floor have the same pattern: a small entrance room with a unique experience (no, I am not telling what they are!) brings you into the actual collection, with  more detail on your mobile phone if you want to. On your way out there is an invitation to participate in an activity connecting you to the story. It brings an element of surprise and familiarity at the same time, and gives a great topic for your conversation as you go to the next floor. 

One floor has its collection open to all visitors: it houses the public depots and gives the non-paying visitors and idea of what the museum is all about. Sharing a bit of the history of the city and its collections with everyone, and probably convincing some to go and see the rest of the collection after all.

Lessons: connecting inside/outside, engagement, interaction, wow factor, use of tech, segmentation, ease, rest, sharing. How would this translate to a tradeshow? Just think about it. I know I am!

Main lesson learned? Go visit a (new) museum. Anywhere. It will teach you.

I am eager  to see what our Amsterdam Rijksmuseum will be like when they re-open in spring next year. I’ve seen images of a small plane on the top floor, and a very crisp new logo – can’t wait!

How would YOU like to feel special ?

This August we were in Italy, with our ten year old son. We were in Tuscany and planned to visit some of the great cities and works of art. I was a bit worried about that. I am a former  art historian and can be in churches and museums all day, but my son likes to run, hike, swim, game, and do all kinds of activities that do not include old buildings (unless there is a tower to climb).

He is a child of the 21^st century, fully online, used to the  internet, You Tube, building games… His school lessons are crammed  with digital images, TV and online quizzes, and I guess it won’t be long until he is on Facebook or something similar.

 But there we were, looking at a beautiful fresco in one of the Sienese churches, and he said: “Is this a famous old picture? Because you know, if this picture is really that special, and this is the only place where you can really see it and almost touch it, and I am the one looking at it, IT MAKES ME FEEL SPECIAL, TOO.”

Wow. Just like that he nailed a key ingredient of the meetings industry for me. Feeling special. I never thought of it from that perspective.

Feeling special. More so, knowing that the encounter you have, looking at a real thing or talking to a real person, or having a real experience, cannot be duplicated in exactly the same way. No matter how many copies you make. It is in the here and now, and totally involves the personal experience of the attendee. An experience, by the way, that does not need to be “original” all the time (which was another key takeaway for me, looking at my son). After all, we all like to do the same thing, sometimes. It does not mean that the experience is less genuine.

So when do your attendees feel special? With a keynote speech and personality  that leaves them with a personal goal and an upbeat attitude? With a balanced meal that gives them brainfood for thought AND a satisfied stomach? With an open discussion that gets their adrenaline going and  truly connects with other attendees? With an app for their event that starts when they leave their front door?

And when do your  hybrid attendees feel special? With a programme inside the physical meeting that allows them an experience that truly connects them? With pop up international Google + hangout discussions  that suit their schedule and timezone? With a virtual emcee that acknowledges their questions and gets the answers?

Making people feel special. Core business for venues, suppliers, planners, exhibitors and organizers. Feeling special inspires involvement, engagement, learning, ROI. Getting the most out of an event.

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The rest of our trip to Italy we sort of alternated between the swimming pool , hikes and works of art. He made numerous photos with his Nintendo DSi and tried to capture all the main sights digitally. In that respect, he did not care about being original himself. And that was OK. The main attraction were the real things, the “live events”. Because they made him feel special.